competition for greater market share. Focusing on customer satisfaction has been the key to increasing service quality according to customers’ expectations in the banking sector” (Zairi, ). Hanson () suggested that the level of service quality is an indication of the organization's ability to meet customers' desires and demands Our experts are Dissertation Consultation Service Quality And Customer Satisfaction available 24/7 to help customers send their jobs on time, even if they only have 12 hours left before the deadline.. According to a recent survey, 94% of all copies ordered from our professionals will be Thesis structure 4 2 SERVICE QUALITY AND CUSTOMER SATISFACTION 5 Overview of customer satisfaction 5 Importance of customer satisfaction 6 Customer relationship skills to attain customer satisfaction 7 Service quality 10 Managing customer complaints to improve customer satisfaction 10
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Valarie Zeithaml: A Career Built on Service Quality, Services Management, and Customer Equity
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Service Quality and Customer satisfaction can be seen as main themes in the organization. This service quality and customer satisfaction are in a mutual relationship. This is a modern age and the customers have different desires and needs. So, to offer the quality services and make them satisfied are the mainFile Size: 1MB from quality services (Henning and Thurau, ). Satisfaction in banking subsector represents the extent to which banking products and services meet customer needs. According to various authors, customer satisfaction can be measured by looking at different dimensions such as service quality, customer loyalty, repurchases behaviour Thesis structure 4 2 SERVICE QUALITY AND CUSTOMER SATISFACTION 5 Overview of customer satisfaction 5 Importance of customer satisfaction 6 Customer relationship skills to attain customer satisfaction 7 Service quality 10 Managing customer complaints to improve customer satisfaction 10
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